Terms and Conditions
This agreement is made between Magis Cleaning and the client. By booking our services, you agree to comply with the terms and conditions outlined below.
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1. Payment Terms
New clients are required to pay immediately after the service.
All payments for cleaning services must be settled on the same day by the evening, unless otherwise agreed in advance.
Late payments will incur an additional fee of £5 added to the final invoice.
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2. Cancellation Policy
Clients should inform us as soon as possible if they wish to cancel a service.
Cancellations made less than 24 hours before the scheduled service are subject to the full service fee due to our inability to secure a replacement booking in that time.
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3. Photos and Anonymity
We take before and after photos of the cleaned areas for quality control, some of which may be used on our website while maintaining full client anonymity. If you do not consent to this, please inform us.
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4. Complaints and Adjustments
Any complaints regarding the cleaning service must be reported within 24 hours of service completion. Complaints made after this period may not be considered.
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5. Access to Property
Clients are responsible for ensuring we have access to the property at the scheduled time. In cases where we cannot gain access, the service may be subject to the full fee.
For the best results and to ensure the comfort of our staff, we kindly ask that the room being cleaned is unoccupied during the cleaning process.
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6. Health and Safety
For safety reasons, we do not handle hazardous materials or areas that pose a risk to health. Clients are requested to inform us of any such issues in advance.
Tasks that require reaching inaccessible areas are not included in standard cleaning and will only be performed as part of deep cleaning services.
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7. Client Property Responsibility
We handle all items with care. However, we are not liable for damage caused by existing wear and tear or fragile items. Clients should secure any valuables or items of sentimental value before the cleaning.
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8. Service Quality Assurance
We aim to meet the highest standards. If the client is not fully satisfied, we will arrange a follow-up cleaning within 24 hours if the complaint is deemed valid, based on our assessment.
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9. Additional Services and Fees
Any requests for additional services beyond the initially agreed scope may incur additional fees. Clients will be informed of any extra costs before proceeding.
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10. Holiday and Weekend Surcharges
Services scheduled for holidays or weekends may incur an additional charge. Clients will be informed of these fees at the time of booking.
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11. Footwear Policy
For safety and hygiene reasons, we do not remove our footwear during cleaning. However, our shoes are designated for indoor use only and are never worn outside, ensuring they remain clean and suitable for your home.
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12. Deposits for Deep Cleaning
A deposit of 50% is required to secure your booking for any deep cleaning services.
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By using our services, you agree to these terms and conditions. Thank you for choosing Magis Cleaning.