Terms and Conditions
This agreement is made between Magis Cleaning and the client. By booking our services, you agree to comply with the terms outlined below.
1. Payment Terms
● New Clients: Payment must be made immediately after the service is completed.
● Regular Clients: Payment must be settled on the same day by the evening unless otherwise agreed in advance.
● End of Tenancy Cleaning: A 50% deposit is required to confirm the booking, with the remaining 50% due the day before the scheduled service.
● Late Payments: A £5 late fee will be added for payments not received within 24 hours after the service.
For each additional day of delay, a 1% daily interest charge will be applied to the outstanding balance.
● Proof of Payment: If you have sent a payment but it hasn't been received, proof of payment may be required to avoid late fees.
We appreciate your understanding and cooperation in keeping payments on time.
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2. Cancellation Policy
- Clients should inform us as soon as possible if they wish to cancel a service.
- Cancellations made less than 24 hours before the scheduled service are subject to full payment, as we are unable to secure a replacement booking within that time.
3. Photos and Anonymity
- We take before-and-after photos of cleaning areas for quality control. Some of these may be used on our website while maintaining full client anonymity. If you do not consent to this, please inform us.
4. Complaints and Adjustments
- Any complaints regarding the cleaning service must be reported within 24 hours of service completion. Complaints made after this period may not be considered.
5. Property Access
- Clients are responsible for ensuring we have access to the property at the agreed time. If access cannot be granted, the service may be subject to full payment.
- To achieve the best results and ensure the comfort of our staff, we kindly ask that the room being cleaned remains vacant during the cleaning process.
6. Health and Safety
- For safety reasons, we do not handle hazardous materials or clean areas that pose a health risk. Clients should inform us in advance of any such concerns.
- Tasks requiring access to difficult-to-reach areas are not included in standard cleaning and will only be performed as part of a deep cleaning service.
7. Client Responsibility for Property
- We handle all items with care. However, we are not responsible for damage caused by existing wear and tear or item fragility. Clients should secure any valuables or sentimental items before cleaning.
8. Service Quality Assurance
- We strive to meet the highest standards. If a client is not fully satisfied, we will arrange a re-clean within 24 hours if the complaint is deemed valid based on our assessment.
9. Additional Services and Charges
- Any requests for additional services beyond the originally agreed scope may incur extra charges. Clients will be informed of any additional costs before proceeding.
10. Holiday and Weekend Surcharges
- Services scheduled on public holidays or weekends may incur an additional fee. Clients will be informed of these charges at the time of booking.
11. Footwear Policy
- For safety and hygiene reasons, we do not remove our footwear while cleaning. However, our shoes are designated for indoor use only and are never worn outside, ensuring they remain clean and suitable for your home.
12. Deposit for Deep Cleaning Services
- A 50% deposit is required to secure a booking for a deep cleaning service.
13. Non-Solicitation of Staff
The client agrees not to employ, directly or indirectly, any employee of Magis Cleaning for cleaning services outside of our company’s agreement. This restriction applies both during the period of service and for 12 months after the service has ended. In case of a breach, the client agrees to pay a contractual penalty of £500.
By using our services, you agree to these terms. Thank you for choosing Magis Cleaning!